Self registration is carried out online. Head to the login page and select Register. Complete the online user registration form. Passwords can't be the same as any of the 12 previous passwords used. User Accounts are locked for 30 mins after 10 incorrect login attempts in 24-hour period. Nominated passwords must be a minimum of 8 characters and include 3 of the following 4 items
Once you have completed the form select Register. Following this you will be sent a self-activation email to enable your account.
Note: Only users with a @bp.com; @castrol.com; @se1.bp.com e-mail address will be able to self-validate accounts via the confirmation email. All other registrations (eg. workshops/contractors) need to be manually approved by Castrol, and will receive a confirmation email advising if registration has been successful.
As soon as your order is dispatched you will be notified the consignment number by email. Your dispatch notification will also contain a link to our live order tracking system. Enter your consignment number to receive up-to-date tracking details including dispatch date, delivery ETA or delivery confirmation.
To obtain a ‘Proof of delivery’ you will need to email Customer Service: castrolorders@prominate.com
Unit prices displayed are exclusive of GST but inclusive of freight. GST is shown at checkout prior to payment.
A copy of your Tax Invoice will be automatically sent to you upon order submission. If you cannot locate this, please contact Customer Service: castrolorders@prominate.com
Payment can be made via Purchase Order or Credit Card for BP/Castrol Users. External user payments must be made by Credit Card only.
Business addresses are preferred but we understand you may be working from home due to COVID-19, therefore delivery to a residential address during this time is accepted. We are unable to deliver to a PO Box as the majority of orders will require a signature on delivery. on delivery.
Orders received prior to 11am AEST will be dispatched same day. Orders received post 11am AEST will dispatch next business day. Our warehouse is located in Melbourne and all orders are dispatched on a standard road service.
Delivery transit times* will vary from location to location. For a general guide please see below:
*Please note above timeframes are a guide only. Whilst we endeavour to ensure orders are delivered in time, we cannot guarantee transit times 100% of the time.
There are alternate freight/air freight methods we can use should you order be urgent. Additional costs will apply. If your order is urgent you must call our customer service team on 1300 765 354.
Yes, orders can be returned for a refund or exchange within 14 days of purchase.
When returning items, please note that you are responsible for arranging postage and paying any associated costs.
Prior to returning your item/s you must contact Customer Service via castrolorders@prominate.com or 1300 765 354. Returned goods must be in their original condition at time of warehouse receipt and Zinc reserves the right to reject items that are not received in a reasonable condition.
If you have received an incorrect item or damaged stock, please contact the Customer service team within 14 days of order receipt. They will then arrange the exchange of incorrect items or replacement (at Zinc's cost) of damaged / faulty stock.